How to Verify Your Identity for Medicare.gov
🔐 Why Verification is Required
Medicare.gov requires identity verification to protect your personal health information and prevent fraud. This is a one-time process when you create your account.
Verification Methods
Login.gov
The government's standard sign-in service. You'll need:
- • A valid email address
- • A state-issued ID (driver's license or ID card)
- • Your Social Security number
- • A phone number for verification codes
ID.me
An alternative verification service. Options include:
- • Online verification with photo ID + selfie
- • Video chat with an ID.me representative
- • In-person verification at select locations
Troubleshooting Verification Problems
My ID photo keeps getting rejected
Tips for a successful ID photo:
- Use good lighting (natural light works best)
- Place ID on a dark, flat surface
- Make sure all four corners are visible
- Avoid glare and shadows
- Ensure the photo is in focus
My selfie won't match my ID
For a successful selfie match:
- Remove glasses, hats, or face coverings
- Face the camera directly
- Use good, even lighting
- Keep a neutral expression
- If your ID is old, consider video verification
I don't have a smartphone
You have alternatives:
- Use a computer with a webcam
- Request video chat verification with ID.me
- Visit an in-person verification location
- Call Medicare at 1-800-633-4227 for assistance
My information doesn't match government records
This can happen if:
- Your name changed (marriage, divorce)
- Your address is outdated
- There's a typo in Social Security records
Contact Social Security at 1-800-772-1213 to update your information first.
📞 Need Help?
Login.gov: 1-844-875-6446
ID.me: Video chat available in app
Medicare: 1-800-633-4227 (24/7)