Medicare Login Problems
Having trouble logging into Medicare.gov? Here's how to fix the most common login problems.
⚡ Quick Fixes to Try First
- 1Clear your browser cache — This fixes most problems
- 2Try a different browser — Chrome or Edge work best
- 3Reset your password — Don't guess, just reset it
Common Problems & Solutions
❌ "Invalid username or password"
Your password may be wrong, or you're using the wrong sign-in method.
❌ "Account locked"
Too many failed login attempts will lock your account.
Fix: Wait 30 minutes, then try again. If still locked, call 1-800-633-4227.
❌ "Information doesn't match"
The info you entered doesn't match Medicare's records.
Fix: Enter your name and Medicare number exactly as shown on your Medicare card.
❌ Page won't load / spinning wheel
The website may be slow or down for maintenance.
Fix: Wait 15-30 minutes and try again. Clear your cache or try a different browser.
❌ Verification code not arriving
Two-factor authentication code isn't being delivered.
Fix: Check spam folder, wait 5 minutes, or request a new code. Make sure your phone number is correct.
Step-by-Step Troubleshooting
Step 1: Clear Your Browser Cache
Go to your browser settings and clear cookies and cached data. This fixes most login issues.
Step 2: Try a Different Browser
If you're using Safari, try Chrome or Edge instead. Some browsers work better with Medicare.gov.
Step 3: Check Your Caps Lock
Passwords are case-sensitive. Make sure Caps Lock is off when entering your password.
Step 4: Reset Your Password
If you're not sure of your password, reset it through Login.gov or ID.me rather than guessing.
Step 5: Wait and Try Again
If the site seems slow or unresponsive, wait 15-30 minutes and try again — there may be high traffic.
Step 6: Call Medicare
If nothing works, call 1-800-633-4227 for help. They can unlock accounts and troubleshoot issues.
🌐 Browser Tips
Best Browsers for Medicare.gov
- ✅ Google Chrome
- ✅ Microsoft Edge
- ✅ Firefox
- ⚠️ Safari (may have issues)
How to Clear Cache
- Chrome: Ctrl+Shift+Delete
- Edge: Ctrl+Shift+Delete
- Safari: Cmd+Option+E
- Firefox: Ctrl+Shift+Delete
Still Need Help?
If you've tried everything and still can't log in, call Medicare directly:
1-800-633-4227
TTY: 1-877-486-2048 • 24 hours a day, 7 days a week
Have your Medicare card ready when you call.
Frequently Asked Questions
Why can't I log into Medicare.gov?
Common reasons include: incorrect password, account lockout after too many failed attempts, browser cache issues, or website maintenance. Try clearing your browser cache and resetting your password.
Why does Medicare.gov say my information doesn't match?
This usually means the information you entered doesn't match Medicare's records. Double-check your Medicare number, name (as shown on your card), and date of birth. Enter information exactly as it appears on your Medicare card.
Why is Medicare.gov not loading?
The site may be down for maintenance, or there could be high traffic. Try again in a few minutes. Also try clearing your browser cache, using a different browser, or checking your internet connection.
How do I unlock my Medicare account?
If your account is locked due to too many failed login attempts, wait 30 minutes and try again. If still locked, reset your password through Login.gov or ID.me, or call Medicare at 1-800-633-4227.