Aetna Medicare Customer Service Number
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Call Aetna Medicare Now
1-800-307-4830
TTY: 711
Hours: 8 AM – 8 PM local time, 7 days a week
April 1 – September 30: Monday–Friday only
All Aetna Medicare Phone Numbers
Medicare Advantage Plans
1-800-307-4830
General plan questions
CVS Caremark (Pharmacy)
1-866-561-5344
Prescription drug questions
Part D Drug Plans
1-800-307-4830
Standalone drug plan support
Sales & Enrollment
1-855-335-1407
New member enrollment
What Aetna Can Help With
- ✓ Check claim status and billing questions
- ✓ Find in-network doctors and hospitals
- ✓ Prescription drug coverage and formulary
- ✓ Prior authorization requests
- ✓ Benefits and coverage explanations
- ✓ ID card replacement
- ✓ File a grievance or appeal
Before You Call
Have this information ready for faster service:
- • Your Aetna member ID number
- • Your date of birth
- • Your Medicare number (red, white, and blue card)
- • Details about your question or claim
Online Options
Frequently Asked Questions
Is Aetna owned by CVS?
Yes, CVS Health acquired Aetna in 2018. Aetna Medicare members often use CVS Caremark for their pharmacy benefits.
What are Aetna's customer service hours?
8 AM to 8 PM local time. From October through March, representatives are available 7 days a week. April through September, they're available Monday through Friday.
How do I find an Aetna Medicare doctor?
Call 1-800-307-4830 or use the provider search tool on Aetna.com to find in-network doctors near you.