CVS Caremark Medicare Customer Service
All CVS Caremark Medicare phone numbers
Medicare Part D Support
1-866-561-5344
General prescription questions
Mail Order Pharmacy
1-800-875-0867
Mail order refills and status
SilverScript Plans
1-866-235-5660
CVS standalone Part D
Specialty Pharmacy
1-800-237-2767
Specialty medications
What CVS Caremark can help with
- Check prescription status and order history
- Refill prescriptions by phone
- Set up mail-order delivery
- Drug coverage and formulary questions
- Find medication costs and alternatives
- Prior authorization status
- Coverage stage and deductible questions
Who Uses CVS Caremark?
CVS Caremark handles pharmacy benefits for multiple Medicare plans: Aetna Medicare (CVS Health owns Aetna), SilverScript Part D plans, Wellcare (some plans), and other Medicare Advantage plans.
Before you call, have ready:
- Your member ID number (from your insurance card)
- Prescription number (if asking about a specific med)
- Medication name and dosage
- Your prescriber's information
Online options
Frequently asked questions
Is CVS Caremark the same as CVS Pharmacy?
CVS Caremark is the pharmacy benefit manager (PBM) that handles prescription drug coverage. CVS Pharmacy is where you pick up prescriptions. They're both part of CVS Health.
How do I set up mail-order prescriptions?
Call 1-800-875-0867 or log into Caremark.com to transfer prescriptions to mail order. Mail order typically offers 90-day supplies at lower costs.
What if my medication isn't covered?
Call 1-866-561-5344 to discuss alternatives or request an exception. Your doctor can also submit a prior authorization if the medication is medically necessary.