Express Scripts Medicare Customer Service
Call Express Scripts Now
1-800-711-0917
TTY: 711
Hours: 24 hours a day, 7 days a week
All Express Scripts Phone Numbers
Medicare Part D Support
1-800-711-0917
General prescription questions
Mail Order Pharmacy
1-800-711-0917
90-day mail order
Cigna Medicare Plans
1-800-668-3813
Cigna plan support
Specialty Pharmacy
1-800-711-0917
Specialty medications
💊 Express Scripts + Cigna
Express Scripts is owned by Cigna. If you have a Cigna Medicare plan, Express Scripts handles your pharmacy benefits and mail-order prescriptions.
What Express Scripts Can Help With
- ✓ Check prescription order status
- ✓ Refill prescriptions by phone
- ✓ Set up home delivery (mail order)
- ✓ Find medication costs and coverage
- ✓ Prior authorization requests
- ✓ Find in-network pharmacies
- ✓ Coverage exceptions and appeals
Before You Call
Have this information ready:
- • Your member ID number
- • Prescription number (for specific orders)
- • Medication name and dosage
- • Your prescriber's name and phone number
Online Options
Frequently Asked Questions
Is Express Scripts the same as Cigna pharmacy?
Yes, Cigna acquired Express Scripts in 2018. If you have Cigna Medicare, Express Scripts manages your prescription drug benefits.
How do I set up mail order with Express Scripts?
Call 1-800-711-0917 or log into Express-Scripts.com to transfer prescriptions to mail order. You can get 90-day supplies delivered to your home.
What pharmacies are in the Express Scripts network?
Express Scripts has a network that includes major chains like Walgreens, CVS, Walmart, and independents. Use the pharmacy finder at Express-Scripts.com for specifics.