Cigna Medicare Customer Service Number
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Call Cigna Medicare Now
1-800-668-3813
TTY: 711
Hours: 8 AM – 8 PM local time, 7 days a week
October 1 – March 31 | Weekdays April–September
All Cigna Medicare Phone Numbers
Medicare Advantage Plans
1-800-668-3813
General plan questions
Part D Prescription Plans
1-800-668-3813
Drug plan support
Express Scripts Pharmacy
1-800-711-0917
Mail order prescriptions
Sales & Enrollment
1-800-672-6105
New member enrollment
What Cigna Can Help With
- ✓ Claims status and billing questions
- ✓ Find in-network doctors and facilities
- ✓ Prescription drug coverage questions
- ✓ Prior authorization requests
- ✓ Benefits and coverage explanations
- ✓ ID card replacement
- ✓ Appeals and grievances
Before You Call
Have this information ready:
- • Your Cigna member ID number
- • Your date of birth
- • Your Medicare number
- • Details about your question or claim
Online Options
Frequently Asked Questions
Does Cigna own Express Scripts?
Yes, Cigna acquired Express Scripts in 2018. Cigna Medicare members use Express Scripts for pharmacy benefits and mail-order prescriptions.
What are Cigna's Medicare customer service hours?
8 AM to 8 PM local time. Seven days a week from October through March; Monday through Friday from April through September.
How do I find a Cigna Medicare doctor?
Call 1-800-668-3813 or use the provider search at Cigna.com to find in-network doctors and specialists.